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Process Improvement

leansix sigmaEfficient process design is essential to the success of any organization.  Processes must include proper controls to ensure quality while also maximizing efficiency.  Roles and responsibilities must be clearly established and metrics and reporting must exist to ensure accountability and that the expected results are being achieved.

Six Sigma is a set of techniques to improve business processes by greatly reducing the probability that an error or defect occur.  Lean focuses on streamlining a process to reduce wasted time or other costs.  Combined they form Lean Six Sigma, which is a method of problem solving that improves processes to make them both more efficient and more effective.   This powerful union of speed and accuracy can increase revenues and profitability and increase customer and employee satisfaction.

Kaizen blitzes or Kaizen events are a highly focused effort to solve a specific business problem through process improvement.  Kaizen literally means “Change is Good”, and encourages employees to bring forward ideas, challenge the status quo, and pilot changes to see if they result in success.  Kaizen events can lead to fast results and are a powerful way to resolve differences in opinions across departments and motivate employees to become problem solvers.

TRG staff includes certified Kaizen event facilitators and Lean Six Sigma Black Belts who can provide high-impact process improvement services.  These services include:

  • Kaizen Event preparation, facilitiation, and follow-up
  • Process design and documentation
  • Process Improvement recommendations including Lean Six Sigma review
  • Metrics Design and Continual Improvement Strategy
  • Review of controls and roles and responsibilities
  • Change Execution and Change Management